Store Policies & FAQ

We offer a 100% secure checkout experience powered by Yoco.

• We accept all major Credit and Debit cards including Visa and Mastercard.
• Payments are instantly verified and securely processed with 3D Secure authentication.
• Your card details are fully encrypted and never stored on our servers.

Once your payment is successful, your order will automatically be marked as paid and we will begin processing it for shipment immediately.

We want you to be completely satisfied with your purchase! If you change your mind, we are here to help.

• Cancellations: If you need to cancel an order, please email our support team at support@infinitytime.co.za within 24 hours. We will gladly cancel and refund any order that has not yet been processed for shipping.
• Returns: If there is an issue with your product, you can request a return within 7 days of receiving it. Items must be in their original packaging.

Note: Approved refunds are processed directly back to your original payment card and may take 3-7 business days to reflect depending on your bank.

Once your online payment has cleared, your watch order is carefully packaged and dispatched within 1-2 business days.

All parcels are shipped via Aramex door-to-door courier service across South Africa with end-to-end tracking. You can track your parcel anytime on our Track Order page.

Have questions regarding your order, delivery, or warranty? Our support team is ready to assist:

• Email Support: support@infinitytime.co.za
• WhatsApp Concierge: +27 78 379 4421
• Hours: Monday – Friday, 08:00 – 17:00 (SAST)